Refund Policy

Puretase Refund Policy

At puretase.ca, we are committed to providing you with premium beauty products and ensuring your satisfaction. If you are not fully satisfied with your purchase, we’re here to assist you.

Return Eligibility

  • Products can be returned within 30 days of the delivery date.
  • To be eligible for a return, items must be unused, in original packaging, and in the same condition as received.
  • Due to hygiene and safety standards, certain items, such as skincare and personal care products, may not be eligible for returns if they have been opened or used. Please reach out to our support team for specific details on these items.

Return Process

  1. Contact Us: Email us at [support@puretase.ca] with your order number and a description of the issue.
  2. Return Authorization: Once your return is approved, we’ll provide you with instructions for returning your item.
  3. Shipping: Customers are responsible for return shipping costs, which are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

  • Upon receipt and inspection of your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@puretase.ca.

Non-Returnable Items

  • Gift cards, sale items, and items marked as "final sale" cannot be returned or refunded.

Late or Missing Refunds

  • If you haven’t received a refund within 7 business days, first check with your bank or credit card provider. If you still have not received your refund, please contact us at support@puretase.ca.

For any questions or concerns regarding our refund policy, please reach out to us at info@puretase.ca. We are here to ensure you have a pleasant shopping experience with puretase.ca.